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USING
CALLBACK DIALING INSTRUCTIONS |
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Q:
I have been activated and I've received the access number
to call in the US. How do I use the system to make calls?
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A: Step 1.
Dial your assigned access number
(DID) taking into account that the access number (DID) is located
in the USA, so you have to dial as if calling the USA from your
country.
Example: if your DID
is 917-260-9999, then you should dial: 00-1-917-260 9999
(If 00 is the code that you dial for international calls)
Step 2.
Once you have dialed your DID,
let it ring only ONCE and then hang up. You don't pay for
this call.
Step 3.
After a few seconds you will receive a call to the return destination
number you indicated in your application form. Pick up the phone.
You will hear a voice prompt in the language you have chosen or
a dial tone.
Step 4.
Then you dial the desired destination
by following these guidelines: If you call internationally (NOT
USA) you should dial 011 + country code +city code + number
e.g. if you are calling Paris you should dial: 011 + 33+
1+ xxx-xxxx.
If you are calling to the USA, then you should dial 1 + area
code + number, e.g. if you are calling the Manhattan area, you should
dial 1 + 212 + xxx-xxxx.
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Q: Can I make more than one call
without dialing the access number (DID) again? |
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A:
Yes, If you want to make another call, then press the pound key twice and when
you hear the prompt you can dial again as indicated. When you are
finished just hang up. |
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Q: Do I need special equipment
to use the callback service? |
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A:
No. You just dial the access number (DID) from the touchtone
phone you designated in your application. From that point on, all
calls are automated. |
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Q:
Do calling rates differ depending on the time of day? |
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A:
No. We have the same low rates
24 hours a day, seven day a week. Rates are based in US dollars per
minute. |
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Q: Do you charge for incomplete
calls or calls that receive busy signals? |
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A:
No. We charge for completed calls only. There is no charge if the
destination number is busy or there is no answer. |
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Q:
How are my calls paid for? |
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A: Usage is charged every two
weeks to the credit card submitted at the time of activation. We
accept MasterCard, VISA and American Express and Diners Club
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Q:
Am I charged for the calls to my DID? |
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A: No, since the call is not answered,
it is not charged. |
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Q: Is my rate based on full minutes? |
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A: No. Calls are billed on 30 second
minimum and 6 second increments but only for completed calls. In
addition there are no monthly charges or minimums.
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Q: How can I get a specific rate? |
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A:
Visit the rate calculator specifying the country of origin
and destination of your calls |
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Q: Do I have to change my existing
long distance carrier to use the callback system? |
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A:
No, the use of callback services does not affect your existing carriers
in any way. |
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Q: Can I use callback with my
cellular phone? |
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A:
Yes, it might even save you money because it is an incoming call
and in many countries you don’t have to pay for the incoming call.
Be sure to check the rates for cellular as they can be different
in certain countries.
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